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Vintage808 · Help

Frequently Asked Questions

Can't find what you're looking for? Contact us

01 — Orders
Orders & Payments

Browse our shop, select your size and add items to your cart. When you're ready, click the cart icon and proceed to checkout. You can check out as a guest or create an account for faster future orders and order tracking.

We accept the following payment methods via PayFast, our secure payment partner:

  • Credit and debit cards (Visa, Mastercard)
  • Instant EFT
  • SnapScan
  • Zapper
  • Mobicred

Your card details are never stored on our servers. All payments are processed securely by PayFast.

We begin processing orders quickly, so changes or cancellations must be requested within 1 hour of placing your order. Contact us immediately at customersupport@vintage808info.com with your order number.

Once an order has been dispatched, it can no longer be cancelled. You are welcome to return it once received in accordance with our Returns Policy.

Please check your spam or junk folder first — confirmation emails sometimes end up there. If you still can't find it, contact us at customersupport@vintage808info.com with the email address used at checkout and we'll confirm your order status.

02 — Shipping
Shipping & Delivery

Standard door-to-door delivery to major centres takes 2 – 4 business days from dispatch. Outlying and rural areas may take 3 – 6 business days. Pargo Click & Collect points are also 2 – 4 business days.

For full details, see our Shipping & Delivery page.

Yes! All orders over R800 qualify for free standard shipping anywhere in South Africa. The discount is applied automatically at checkout.

Once your order is dispatched, you'll receive an email with your waybill number and a tracking link. You can also track your order from the My Orders section of your account page.

Not yet — we currently ship within South Africa only. We hope to expand internationally in the future. Follow us on social media to stay updated.

03 — Returns
Returns & Exchanges

We accept returns within 14 days of delivery, provided items are unworn, unwashed, and in original condition with all tags attached. For full details, please read our Returns Policy.

Email us at customersupport@vintage808info.com with your order number and the reason for the return. Our team will guide you through the process and provide a return address.

We're sorry to hear that! Please contact us within 48 hours of receiving your order at customersupport@vintage808info.com. Include your order number and clear photos of the item and packaging. We'll arrange a replacement or full refund at no cost to you.

04 — Products
Products & Sizing

Each product page includes a size guide with measurements. We recommend measuring yourself and comparing to the size chart rather than going by your usual label size, as fits can vary between styles.

If you're between sizes, we generally recommend sizing up for a more relaxed fit.

Always follow the care label instructions on the garment. As a general guide for our pieces:

  • Machine wash cold (30°C) on a gentle cycle
  • Turn garments inside out to preserve print quality
  • Do not tumble dry — air dry flat or hang
  • Do not iron directly on printed areas

Some items are limited runs and may not be restocked. Follow us on Instagram and X to be the first to know about restocks and new drops. You can also contact us to be added to a waitlist for specific items.

05 — Account
Account & Privacy

No — you can check out as a guest. However, creating a free account lets you track orders, view order history, and check out faster in the future.

On the login page, click "Forgot password?" and enter your email address. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.

Email us at customersupport@vintage808info.com with the subject line "POPIA Data Request" and we will process your deletion request within 30 days. Note that some order records may be retained for legal compliance purposes. See our Privacy Policy for more information.

Still have questions?

We're happy to help. Reach our support team at customersupport@vintage808info.com and we'll get back to you within 1 business day.

You can also use our contact form — just leave your details and we'll be in touch.

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Vintage 808 (Pty) Ltd  ·  Registration No. 2026/226981/07  ·  Tax No. 9260034286  · 

© 2026 Vintage808. All rights reserved. Made in South Africa 🇿🇦